WEBAGENT Privacy Policy
WEBAGENT regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all WEBAGENT users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us.
Collection of Information
In order to use the WEBAGENT website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email. Any information collected by WEBAGENT is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from WEBAGENT customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can contact us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it using the supplied services or if not possibile that way by contacting us.
Orders
If you purchase a service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
WEBAGENT uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us.
Third Parties
WEBAGENT may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. WEBAGENT does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
Links
Links on the WEBAGENT site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of webagent.com.au, website4you.com.au and phpdevelopermelbourne.com.au.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
WEBAGENT Security Policy
WEBAGENT uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by WEBAGENT or any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY is an authorised third party processor for all the major Australian banks.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by WEBAGENT.
Payment
All hosting, domain name registration and template costs to be paid at the begining of the project. Web design and development costs to bepaid 70% upfront and 30% on completion. No refunds. All sales are final.
Refunds Policy
WEBAGENT does not offer refunds. WEBAGENT will however attempt to keep our customers happy within reason as the process of web design is guided by the customer within the given time frame. All time outside additional time will be treated as consultation and charged at $70 p/h.
Delivery Policy
WEBAGENT website design delivery will generally be within 3 weeks depending on current work. This will always be communicated to our customers to ensure that both parties know what to expect. WEBAGENT will notify customers if more time is reuiqred and this time frame is totally reliant on the customer providing required material and payment promptly.
WEBAGENT provides no guarantees and does not take on any liability for losses as a result of software or hardware failure or misconfiguration.
WEBAGENT uses ‘Open Source’ software. Do keep in mind that most of the websites and webstores out there do use open source software. WEBAGENT provides customisation of existing templates designed by third parties and Open Source Projects. There is no guarantee offered on any of the products by WEBAGENT. WEBAGENT provides hosting as a reseller and provides no guarantees. It is simply the best hosting provider that WEBAGENT has found over the years. WEBAGENT provides domain names as a reseller and provides not gurantees for the third party as they are regulated by Australian Law. WEBAGENT can not be held liable or be held accountable for any losses that may be a result of programming or supplied code. It is always up to WEBAGENT’s customer to test and confirm they are happy with the supplied product or service.
